• Bandera ISD maintains a strong belief in the democratic process and recognizes the need for responsible leadership. An examination of the organizational outline clearly indicates the lines of authority and responsibility. In an organization there must be a process for receiving and dealing with complaints. Outlined below is the process Bandera ISD follows:

• A complaint regarding mistreatment of student in disciplinary situations, methods of instruction, campus curriculum issues, or other issues arising on an individual campus should be resolved on the individual campus. If the complaint involves an individual teacher, the teacher should be involved in the resolution of the problem. If the outcome is not satisfactory, a conference with the principal can be requested within 15 calendar days of the event or events causing the complaint. The principal should make the final decision on campus matters.

• If the complaint is not resolved at the campus level, the person with the complaint may be referred to central office for a review of the matter. This request must be made within 10 calendar days in writing following the conference with the principal. The written request shall include the harm caused and the remedy sought. If the complaint is not resolved at the central office, the person with the complaint may appeal to the Board of Trustees.

• Complaint forms are available in the campus principal’s office or the central office.

• For more information on BISD policies and procedures, refer to the Bandera ISD Student Handbook.