COMPLAINTS BY STUDENTS/PARENTS

Usually student or parent complaints or concerns can be addressed simply by a phone call or a conference with the teacher. For those complaints and concerns that cannot be handled so easily, the District has adopted a standard complaint policy {FNG(Local)} in the District‘s policy manual. A copy of this policy and complaint forms may be found on-line at http://www.banderaisd.net/Complaints/parent_student/default.htm or may be obtained in the principal‘s or Superintendent‘s office.

In general, the student or parent should first discuss the complaint with the campus principal. Complaints by students or parents about instructional materials, loss of credit on the basis of attendance, removal to alternative education programs, expulsion, or prior review of non-school materials intended for distribution to students are handled through the procedures specific to policies in those particular areas.

 A student and/or parent with a complaint regarding possible discrimination in any school program on the basis of sex, race, color, creed, or national origin should contact the Superintendent at 830-796-3313.

A complaint or concern regarding the placement of a student with disabilities who is not eligible for special education or about the District's programs or services available to the student should be brought to the Bandera ISD Section 504 Coordinator.

On all other matters, a student or parent who has a complaint should first bring the matter to the appropriate teacher and/or administrator. If the outcome is not satisfactory, a formal conference (Level I) with the principal or administrator in charge can be requested in writing within 15 school business days of the event or events causing the complaint. If the outcome of the Level I conference with the principal or administrator in charge is not satisfactory, a formal conference (Level II) with the Superintendent or designee can be requested within 10 school business days in writing following receipt of the written response from the principal or administrator in charge. If the outcome of the Level II conference is not satisfactory the parent may request a Level III hearing with the Board of Trustees. The Level III request must be filed within 10 school business days of receipt of the Level II response from the Superintendent or designee.  Level I, II, and III forms are available on-line at http://www.banderaisd.net/Complaints/parent_student/default.htm .

If you have any questions or concerns about the process please contact the BISD Central Office at 830-796-3313.